Frequently Asked Questions

Everything you need to know about your Riddle beauty experience.

What is the processing time for my order?

All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

Are Riddle products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All of our formulations are 100% cruelty-free and vegan, and we never test on animals.

What is your return policy for skincare products?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, even if it has been opened.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How can I find the right shade for my skin tone?

We recommend using our 'Shade Finder' quiz on the website or contacting our beauty experts with a photo of yourself in natural light for a personalized recommendation.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.